Shipping & returns
Northern Sounds & Systems ships to anywhere in Canada.
Items will ship within 5 business days (for in stock items), upon receipt of payment.
Please enquire with us for availability on out of stock items.
All orders over $175 (pre tax) qualify for free shipping, with the exception of oversized items (electronic drums, pianos, amplifiers, PA speakers, etc.), or shipping to remote areas. Items will ship via Canada Post, standard freight. Tracking will be provided as soon as available. All orders over $100 will require signature upon receipt.
Please contact us for any specific shipping requirements (ie. to upgrade shipping, or to ship to your place of employment, so your spouse doesn't know you've purchased another guitar).
We also offer local pickup. Simply select this option at checkout. We will assemble your order, and email when it is ready to be picked up.
Please reach out asap with any wrong items in your order.
For items with visible damage, refuse shipment at delivery time, and contact us.
For concealed damage, please contact us immediately.
Returns must be made within 30 days of purchase, with items in new and resalable condition (including the packaging).
Some items, due to sanitary conditions are non-refundable.
Before shipping to us, please contact us for a 'Return Authorization' to mark upon shipping documentation.
Items without 'Return Authorization' will be refused by the shipping department.
Credit will be issued within 2 business days of receipt of item upon inspection.